Every home is different. Every situation is unique. And we treat it that way. This is a long read, by design — because the work between "listing" and "settlement" is where the real difference lives, and it's worth understanding before you choose an agent.
Selling your home helps secure your future. So it's never just a transaction for us — and we go the extra mile to get great results.
Below is the seven-step process we walk every client through. It's the same shape every time, but the specifics change for every property. We tell you what's worth doing, what's worth skipping, and what to expect at each stage — clearly, honestly, and without the jargon.
It's also a useful read even if you're not selling with us. Knowing how a good sales process should run is the best protection against a bad one.
Every great result starts with a good conversation.
We visit your property, take the time to understand what makes it special, and talk honestly about what you're hoping to achieve. This isn't a sales pitch — it's a conversation about your situation, your home, and what a great outcome looks like for you.
This is where we lay everything out — clearly and honestly.
After the visit, we go away and put together a thorough written market assessment. Comparable recent sales, current market conditions, the strengths and weaknesses of your property, and our honest recommendations on what to do (and what to skip) before listing.
This is often where the magic happens.
Now it's time to prepare your home to sell at its best. We can organise any specialist or technical reports / LIM / Building Report if required. Then we tackle the presentation. Staging? Touch ups? New carpet? Landscaping? No worries. We have a fantastic team of contractors who can step in and make those presentation and tidy up jobs a breeze.
Open homes, careful listening, hard negotiation when the time comes.
Once your home goes live, the real work begins. We host the open homes, listen to what buyers are actually saying (not just what they politely say to your face), and keep you updated every step of the way. When offers come in, we negotiate from a position of knowledge — because we've done the homework.
A full information pack helps buyers feel confident and move forward quickly.
The faster a buyer's conditions are satisfied, the lower the risk something goes wrong. So when we accept an offer, we hand the buyer a comprehensive information pack — building report, LIM, title, body corporate documents where applicable. The more buyers know, the faster they go unconditional.
Once conditions are met, your buyer goes unconditional and pays their deposit.
This is the moment we've been working toward. The buyer's finance, building report, LIM and any other conditions are signed off. The deposit lands (typically 10% of the purchase price). Take a moment. That's a big deal — your home is sold, and there's a settlement date in the calendar.
Final inspection, chattels and condition match, funds released.
Settlement day. We arrange the final inspection with your buyers — they walk through to confirm the property is in the same condition it was at sale, and that all the agreed chattels are still there. Once it's signed off, the remaining funds are released through your lawyer, and a new chapter begins.
Same process, same level of care, whether you're selling a $500k home in Westport or a $4m one in Fendalton. The appraisal is free — and there's never any pressure to list.