How we collect, use, store and protect your personal information — and the rights you have under the New Zealand Privacy Act 2020.
Last updated · June 2026
Real Estate Specialists Limited t/a agenté (RES) is committed to protecting your privacy and any personal information in relation to your use of our products and services, and as such, fully complies with the New Zealand Privacy Act 2020. This Privacy Policy applies to our website and governs all forms of Personal Information and related data collection and usage by us.
The RES Privacy Policy is to be read in conjunction with the RES Website Terms of Use, which is available to be accessed online here. RES are governed by New Zealand's Privacy Principles (NZPP's) contained in the Privacy Act 2020. For ease of reference, the Principles are featured at the end of this Policy. RES ensures that all its staff members adhere to the NZPP's to safeguard your Personal Information.
RES have also adopted the EU General Data Protection Regulation (GDPR) guidelines covering data protection for all businesses transferring data to the European Union.
By using our website, or otherwise supplying your personal information to us, you consent to the data practices described in this Privacy Policy. This Privacy Policy also needs to be read in conjunction with our website terms of use, as displayed on our website. RES may review and update this Privacy Policy on occasion (for example to reflect changes to the Privacy Act); any revision or update will be published on the RES website.
This Privacy Policy does not seek to limit or exclude the individual rights of any individual, as prescribed under the Privacy Act 2020, which can be accessed from the resources page at www.nzbt.co.nz.
Personal Information is information or an opinion that identifies an individual personally. Most of the Personal Information that RES may collect about you will be voluntarily provided by you, or your authorised representative, when you engage with us, to allow us to operate our wider operations and to deliver the products and services that you have requested.
Examples of Personal Information we collect may include:
This Personal Information can be captured in many ways, including interviews, correspondence, by telephone, by email, via our website www.agente.co.nz, from your website, from media and publications, from other publicly available sources, from cookies, and from third parties.
RES will only disclose your information as authorised by you, as required by law, or where required for us to provide our services and information updates. RES will not share, sell, rent or lease any client list or information to third parties.
RES may also disclose Personal Information to other agencies where it believes on reasonable grounds that it falls within one of the exceptions to NZPP 11.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss, and from unauthorised access, modification or disclosure. RES may hold your Personal Information in either an electronic or hard copy form. Personal information collected in hard copy form may be subsequently converted to electronic form. Hard copy information that remains as such will be securely stored at RES's premises.
Personal information held or provided to us in electronic form is held on servers controlled by third parties under contractual arrangements with RES. RES uses a combination of physical security, password protection and other measures that ensure that Personal Information stored in electronic form is protected from misuse, interference and loss, and from unauthorised access, modification and disclosure.
However, it is not possible for any organisation (including ours) to state that 100% security can be guaranteed.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files (electronic or hard copy) which will be securely retained by us for a minimum of 7 years.
You have the right to request a copy of the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions, if you think it is incorrect.
If you wish to access your Personal Information, please submit your request to RES's Privacy Officer (please see Privacy Policy Complaints and Enquiries) in writing. RES will acknowledge your request as soon as possible, and will respond to the request no later than 20 working days after we receive your request (unless extended under the Privacy Act 2020).
RES will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In respect of a request for correction, if we think the correction is reasonable and justified, and we are reasonably able to amend the Personal Information, we will make the correction.
In order to protect your Personal Information, we will require identification and, if relevant, proof of authorisation from you before releasing the requested information.
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. This information may relate to an individual's Credit History, as an example.
We may engage third-party service providers in the course of operating our business. We are not responsible for the privacy or security practices of those third parties, and their practices are not covered by this Privacy Policy. Third-party providers should maintain their own privacy and security policies, and we encourage individuals to review those policies before engaging with them directly.
Any personal information shared directly with us will be handled in accordance with this Privacy Policy and kept secure. However, we are not liable for how third-party service providers collect, store, or use information independently of us.
It is important to us that your Personal Information is up to date. RES will take reasonable steps to make sure that your Personal Information is accurate, and this may require individuals being contacted directly.
The RES website uses cookies. A cookie is a small element of data that our website may send to your computer. A cookie is typically stored on your computer's hard drive and permits our website to recognise you when you return to our website. Our use of cookies helps us to provide you with a better experience during your use of our website by allowing us to understand what areas of the website are of interest to you. You may configure your website browser to not accept cookies, although you may experience a loss of functionality as a result of this action.
RES have appointed a Privacy Officer in accordance with the requirements of the Privacy Act 2020. As part of their role, the RES Privacy Officer needs to ensure that RES's internal policies and procedures are fully compliant with requirements under the Privacy Act 2020, NZPP and GDPR. The RES Privacy Officer will ensure that all RES staff and associated contractors understand their commitments under the Privacy Act, NZPP's and the GDPR. The RES Privacy Officer is the focal point for all privacy matters relating to RES business. This contact may be from RES Clients, RES staff or associated contractors, or the Privacy Commission/Commissioner.
RES's Privacy Officer is also responsible for ensuring this Privacy Policy is reviewed regularly and maintains RES's compliance to the most up-to-date version of the Privacy Act, NZPP's and the GDPR.
RES want to know if you have any concerns about our privacy practices, whether these relate to the way we collect or share information about you, or our decision on your access request. If you do have any concerns at all, please contact our Privacy Officer and they will endeavour to resolve any issues. The RES Privacy Officer's contact details are recorded below.